Frequently Asked Questions

Who is Clear Health?

Clear Health partners with your hospital to offer you outstanding care at a more affordable rate. We simplify the payment process by packaging all fees related to your care including the physician costs, hospital charges, supplies, and medications, so you only pay once with no additional bills. Our goal is to help the hospital offer you a better experience when paying out of pocket.

Why is Clear Health asking for payment upfront?

To allow you to save money when paying for your procedure. The hospital and the included physicians will allow you to have a significant discount if you pay upfront for your care. The cost involved in billing and waiting for payment is significant and if you pay upfront, we can pass those savings along to you.

Why do I owe 100% out of pocket when I have insurance?

You have a deductible which is the amount you owe out of pocket prior to your insurance paying for your care. When you have not yet hit that deductible, you are responsible for paying the contractual rate the hospital has negotiated with your insurance company. The Clear packaged rate is often significantly lower than your contractual rate and will save you money.

Why would my insurance company deny payment for my procedure?

There are a number of different reasons why your insurer might decline to pay for the care. Our goal is to offer you this discounted rate so you have the ability to move forward with your care if you so choose.

Is Clear Health an insurance company?

No. Clear Health has partnered with your hospital to offer you significant discounts on your out-of-pocket care.

What payment methods do you accept?

We accept all major credit cards including health savings account cards. These include flexible spending accounts (FSA), health savings accounts (HSA), or health reimbursement (HRA) cards.

Will the hospital know I’ve paid when I arrive for care?

Yes, they have two methods to verify that you’ve paid via Clear Health. First, your order will appear in their payment portal. You will show as having paid via Clear Health and paid in full. Secondly, you will receive a notification of payment which you can show to the facility if needed when you arrive.

Is my payment secure?

Yes. All transactions are processed through STRIPE an award-winning secure online payment gateway.

What if I have to change or cancel my appointment?

Clear Health only handles payments related to your procedure. Please contact your doctor or the hospital directly to make any changes to your scheduled appointment.

Is my information secure?

Yes, we use world-class encryption technology and comply with applicable HIPAA standards.

Can I get a refund if I don’t have the procedure done?

Yes, the hospital will follow its typical refund policy. Please contact the hospital for your refund to find out more.

What if I have more questions about my procedure?

Clear Health only handles payments related to your procedure. Please contact your doctor or medical provider directly with any questions related to your healthcare.

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